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Privacy Policy

Our personal data privacy policy concerns the new Regulation (EU) 2016/679 regarding the personal data protection, processing and its free movement, hereinafter referred to as the GDPR. This regulation entered into force on May 25, 2018.

As a personal data operator, our company Buchet Express, based in Coriolan Brediceanu str. 11, 300011 Timisoara, which operates this website in accordance with its terms and conditions of use, has taken all the technical and organizational measures necessary to collect and process your personal data in full security, in accordance with the new provisions of the GDPR.

Through this page we want to inform you about the categories of personal data we collect and the purposes of their processing, as well as about the rights you benefit from entering your personal information as a user of the All this information can be consulted, upon request, if you send us an email at

Categories of personal data processed

1. By completing the order form as a customer of Buchet Express, you will be asked for personal data, such as your first and last name, email address, billing address, telephone number, yours as a user and the recipient's, his / her delivery address, other data that you provide in addition in the special instructions section, in the context of placing an order, data on how you use the Website, for example your behavior / preferences / habits within, as well as any other categories of data that you provide directly in the context of user account sign up, in the context of placing an order through the Site or in any other manner resulting from the use of the Site . These data allow you to identify yourself as a user of the Buchet Express service, issuing and sending invoices, delivering orders to the addresses provided and resolving requests related to our activity.

2. For the registration with a user account of you will be asked for your first and last name, the email address, the unique password and its confirmation, the phone number and the physical address for the history of orders and invoices. By registering with the user account of our website, your personal information will be stored in our database in order to be able to authenticate at any time in the account using the unique password generated by you. In your account you will have access to information related to your orders' history, your billing details, delivery addresses and password changes.

If, in order to create a user account on the Site, you use your Facebook or Google account, SC Buchet Express SRL will process the public profile data displayed by the respective applications: username, e-mail address. If you choose to create a user account only before completing the order on this site, your e-mail address will be required based on which an account will be created automatically. If you do not complete the order, the e-mail address and the other data provided will not be stored by SC Buchet Express SRL, and the account created will be deleted automatically.

3. Also, signing up for an account is not a mandatory condition for placing an order, this can be done as a simple unregistered visitor. In this case, we will request information strictly related to your order to deliver it in optimal conditions. As a site visitor, SC Buchet Express SRL will process your personal data that you provide directly in the context of using the site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way.

4. As a marketer, Buchet Express will ask you for data such as your first and last name, the email address in the newsletter sign-up form, if you will sign up, to receive our commercial information about our products and services.

5. As an employer, Buchet Express requests and processes personal data such as first and last name, physical address, email address, telephone number, information about education and professional experience and other data you transmit in this context to our e-mail address.

Purposes of collecting and processing your personal data

1.To perform the tasks arising from placing an order on regarding the delivery of flowers and gifts ordered to your recipient and to the address provided, respectively for taking, validating, sending and invoicing the order placed on the site, your information on order status, organizing returns of ordered products, etc. The refusal to provide the data requested for this purpose leads to the impossibility to deliver an order and to develop the contractual relations between you and Buchet Express.

2.To fulfill the fiscal and archiving obligations. The refusal to provide the data requested for this purpose leads to the impossibility to comply with the legal obligations in this matter and to deliver your order.

3.For marketing activities by sending via email, SMS and telephone commercial information related to our products and services. The processing of this data will be carried out only on the basis of your consent given when you sign up for the newsletter or when you check the appropriate box at the time of placing an order. You can always unsubscribe from receiving this commercial information by using the appropriate link at the end of each email received or by sending a unsubscribe request to our email address. Also, providing your data for this purpose is voluntary and the refusal to provide them does not in any way affect the use of our website by you.

4.To perform analysis on profiles of consumption preferences, traffic monitoring, in order to constantly improve your experience of using our website by displaying personalized information for you. The processing of these data is based on your consent regarding the policy for the use of cookies. Refusal to provide this data does not in any way affect your use of our website.

5. To solve complaints and improve the contractual relations between you and Buchet Express, to improve the use of our services and at the request of the competent authorities, if applicable. The processing of your data for this purpose is based on the legitimate interest of SC Buchet Express SRL to ensure the correct functioning of the site, as well as to permanently improve the experience of the site visitors, including by solving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.

6.For the recruitment and employment activities of the Buchet Express staff through the conclusion of a work contract. Refusal to provide the requested information leads to the impossibility of having contractual employment relationships.

Duration of processing of personal data

Depending on the purposes of collecting and processing personal data, Buchet Express keeps these data for a period of time necessary for the fulfillment of the respective purposes and legal obligations.If you are a client of Buchet Express, your data will be stored until the conclusion of the contractual relations between you and us and until the end of the legal retention period in the case of financial-accounting supporting documents, that is 10 years from the end of the financial year in the course to which they were drawn up.
If you have a registered user account, you have the option to delete the account, but this means that you will no longer receive commercial information about our products and services. Also, this account will be deleted after a period of inactivity in it. In case you request the deletion of the account, but on that account there is at least one active order, the deletion of the account can be done only after the delivery of the products and the completion of the last active order.
If you have subscribed to the newsletter based on your consent, we will keep your data until you can unsubscribe, either by clicking the appropriate link at the end of the email received, or by a request addressed to our email address.
If you use our website for questions through the contact section, your data will be stored during the processing of your questions, but not more than 3 years after the last interaction with us.If you opt for a promotional offer, your data will be stored only during its development.
In the case of recruiting and hiring Buchet Express staff, we keep your data during the recruitment and employment process. If after the recruitment process you are not selected for the vacant position, we will process your data during other recruitment processes, but for a period of no more than 3 years from providing this data.

Disclosure of personal data to third parties

Your personal data entered on the website are confidential. However, in order to meet the objectives for which they were collected, Buchet Express can transmit this data to third parties with whom it collaborates: online payment integrator Mobilpay, Paypal, courier companies, IT service providers. Also, third parties may be email marketing services, partner flower shops, central or local public authorities. The partners we work with, as data operators, also complied with the new GDPR provisions. However, Buchet Express has no control over the extent to which these data are processed by our partners. The disclosure of personal data to third parties can be done in the following exemplary cases listed:

for site administration;

in cases in which communication would be necessary for the awarding of prizes or other facilities to the data subjects, obtained as a result of their participation in various promotional campaigns organized by SC Buchet Express SRL through the site;

for maintaining, personalizing and improving the site and the services performed through it;

for performing data analysis, testing and research, monitoring usage and activity trends, developing safety features and user authentication;

for the transmission of commercial marketing communications, under the conditions and limits provided by law;

when the disclosure of personal data is provided by law, etc.

The users' rights about entering personal data on our website

Under the conditions provided by the legislation regarding the processing of personal data, as data subjects, you benefit from the following rights:

the right to information, respectively the right to receive details regarding the processing activities performed by SC Buchet Express SRL, as described in this document;

the right of access to data, respectively the right to obtain the confirmation from SC Buchet Express SRL regarding the processing of personal data, as well as details regarding the processing activities such as the way the data are processed, the purpose for which the processing is performed, the recipients or the categories of data recipients, etc;

the right to rectification, respectively the right to obtain the correction, without justified delay, by SC Buchet Express SRL of the inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate efforts;

the right to delete the data, without undue delay, ("the right to be forgotten"), if one of the following reasons applies:
these are no longer necessary for the fulfillment of the purposes for which they were collected or processed;
if the consent is withdrawn and there is no other legal basis for processing;
if the data subject opposes the processing and there are no legitimate reasons to prevail;
if personal data have been processed illegally;
if personal data must be deleted in order to comply with a legal obligation;
personal data have been collected in connection with the provision of information society services in accordance with the European Union law or national law under which the operator is located. It is possible that, following the request for deletion of data, SC Buchet Express SRL may anonymize these data (lacking such personal character) and continue processing under these conditions for statistical purposes;

the right to restrict processing to the extent that: the person disputes the accuracy of the data, during a period that allows us to verify the correctness of the data;
the processing is illegal, and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
the operator no longer needs the personal data for the purpose of processing, but the data subject requests them for finding, exercising or defending a right in court;
or the data subject opposed the processing (other than the direct marketing ones), for the period of time in which it is verified that the legitimate rights of the operator prevail over those of the data subject;
the right to data portability, respectively (i) the right to receive personal data in a structured way, commonly used and in an easy-to-read format, and (ii) the right to have this data transmitted by SC Buchet Express SRL to another data operator, insofar as the conditions provided by law are fulfilled;
the right to opposition - regarding the processing activities it can be exercised by sending a request according to the ones indicated below;
at any time, for reasons related to the particular situation in which the data subject is located, that the data aimed at it will be processed on the basis of the legitimate interest of SC Buchet Express SRL or on the public interest, unless SC Buchet Express SRL can demonstrate that it has legitimate and compelling reasons that justify processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to find, exercise or defend a right in court;at any time, free of charge and without justification, that the data aimed at it are processed for direct marketing purposes;
the right not to be subjected to an automatic individual decision, respectively the right not to be the subject of a decision taken solely on the basis of automatic processing activities, including the creation of profiles, which produce legal effects that concern the person concerned or similarly affect it in a significant measure;
the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent that you consider necessary.

For any additional questions regarding how your personal data is processed and to exercise the rights mentioned above, please contact:

1. Policy for the use of cookies

This refers to the cookies on the website owned by Buchet Express SRL with its registered office in Timisoara, Coriolan Brediceanu str., No. 11, ap. 4, company hereinafter referred to as Buchet Express.

2. What are cookies?

Cookies are small text files, stored on the terminal equipment of an Internet user. The cookie is installed by a web-server-issued request to a browser (eg Internet Explorer, Chrome) and does not contain software, viruses or spyware, having no access to information on the user's hard drive. These files allow the user's equipment to be recognized and properly displayed on the Internet page, adapted to the user's individual preferences.

3. The role of Cookie files

Cookies allow the user's equipment to be recognized and the web page properly displayed, adapted to the user's individual preferences.

Cookies are intended to provide you with a pleasant and safe web browsing experience and to provide you with complete services depending on the online behavior displayed on the website Specifically, based on cookies, Buchet Express has the possibility to:

a. Adapt the presentation and display of the site according to your preferences (language, resolution, etc.)
b. Create anonymous statistics, which do not involve personal identification, based on your behavior on the site and the interest shown for the presented products. These statistics allow us to improve the structure and content of the site, so that we can provide you with the information you need.
c. Provides web security measures.

4. Types of cookies used on the site

The website uses two types of Cookie files: per session and fixed. Cookies per session are temporary files that are installed in your terminal during your visit to our website and until the session or browser is closed. Fixed cookies remain in the terminal you use for a longer period of time, depending on their parameters or until they are manually deleted by you.

5. How are cookies used on

Your visit to can install cookies so that we can analyze:
a. Site performance
b. your registration (log in, newsletter etc)
c. Your user profile
d. your location for geographical targeting
But also to deliver customized advertising content.

6. Do cookies record and / or contain personal data?

Cookies do not request personal information and do not personally identify Internet users. Personal data collected through the use of cookies can only be used to facilitate certain functionalities for you. These data are encrypted so that unauthorized persons cannot access them.

7. Deleting Cookies

Applications used to access web pages (browser, for example) save cookies to the Internet users terminal by default. However, the settings may be changed by you so that the automatic installation of cookies is blocked by the web browser. Detailed information on how to manage cookies is available in the web browser settings field. Please be aware that limiting the use of cookies may affect certain functionalities of the way the pages of the website are displayed

8. Why are cookies important for the Internet?

Cookies are important for the effective functioning of the Internet, in the interest of the user, as it contributes to the creation of a simple and personalized web browsing experience according to the interests, preferences and behavior of each user.

Blocking or deactivating cookies may make some websites unusable or may significantly limit your web experience. Blocking or deactivating cookies does not mean that you will no longer be delivered with advertising, but that the web pages you are on will no longer give you an experience tailored to your type of behavior and preferences.

Cookie files are important for:

a. Content and services tailored to your preferences - product and service categories.
b. Offers tailored to your interests - password retention - if you opt for this functionality.
c. Retaining child protection filters on web content (family mode options, safe search functions).
d. Limiting the frequency of delivery of advertising messages - limiting the number of impressions of an advertisement for a particular user on a site.
e. Providing relevant advertising according to the user.

f. Measuring, optimizing and recording data related to site performance - traffic statistics, visualized content. This information is important for improving the web experience of users.

9. Web security and user confidentiality issues

Cookies are NOT viruses and do not collect personal data.
However, cookies can be used to the detriment of users by Spyware programs. Because it stores information about users' preferences and browsing history, cookies can be used as a form of Spyware. Anti-spyware applications are intended to mark cookies for deletion in anti-virus / anti-spyware scanning procedures.

Browsers have built-in privacy settings that offer different levels of cookie acceptance - such as the period of validity and automatic deletion at the end of a web session.

10. Other Cookie Security Issues:

Since all Internet users have the right to online identity protection, it is advisable to be informed about possible security risks. Since these files constantly exchange information between the browser and the site you visit, the information transmitted through cookies can be intercepted by unauthorized persons or programs. For example, this is possible if the browser connects to the server using an unencrypted / unsecured network - as is the case with certain Wi-Fi networks.

Other cookie-based attacks may be possible due to incorrect settings of these files on servers. If a website does not require the browser to use only encrypted channels, attackers may use this vulnerability to gain access to the information transmitted through cookies. For these reasons, it is essential to pay close attention to the settings by which you protect your personal information available online.

11. Tips for safe web browsing, based on Cookies

Due to their flexibility and the fact that most of the most visited websites use cookies, these are almost inevitable. Disabling cookies will not allow you access to sites such as Youtube, Gmail, Yahoo etc.

Therefore, we offer some tips to ensure you a safe web browsing through the cookies.

a. Customize your browser settings for Cookies.

b. If you are the sole user of the terminal, you can set extended cookie deadlines.

c. If you are not the only user of the terminal, consider deleting individual browsing data each time you close your browser.
d. Install antispyware applications and update them constantly.

e. Make sure the browser you use is always up to date, because many of the Cookie-based attacks are possible because of the weaknesses of older versions of the browsers.

All browsers give you the ability to customize the way cookies are used.

To understand these settings, go to one of the links below, depending on your browser:

Cookies settings in Internet Explorer
Cookies settings in Firefox
Cookies settings in Google Chrome
Cookies settings in Safari

For the cookie settings generated by third parties you can also visit the website:
12. Useful links

To learn more about cookies and how they work, visit the resources below:
Microsoft Cookies Guide
All About Cookies

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